Faq

A single frequently asked question and its answer, optionally categorised and ordered.

Purpose

The support page needs editable help content that does not require a deploy to change. Faq holds one question and answer pair, an optional category used to group them in the interface, an explicit sort order and an active flag so entries can be retired without being deleted.

Usage

Authored in the admin panel, cached by the support data service and rendered on the support page.

• app/Filament/Resources/FaqResource.php — staff authoring
• app/Services/SupportDataService.php — aggregates and caches support page data
• app/Services/Voice/Tools/ListFaqs.php — exposes FAQs to agents
• resources/js/pages/support.tsx and resources/js/components/support/FaqPanel.tsx — rendering

Relationships

This model declares no Eloquent relationships.

Data shape

Table: faqs

Column	Type	Notes
id	uuid	Primary key
question	text	The question
answer	text	The answer
category	string	Nullable, grouping label
order	integer	Default 0, display order
active	boolean	Default true
created_at, updated_at	timestamp	Nullable

FAQs are not scoped to an organisation — the same set is shown to every tenant.